SL Brand Limited T/A Advisory Window
Publicly Available Disclosure
This disclosure document is prepared in accordance with the Financial Markets Conduct Act 2013 and the Financial Markets Conduct Regulations 2014.
It provides information about SL Brand Limited T/A Advisory Window, the financial advice services we provide, our fees and remuneration, conflicts of interest, and our complaints process.
About Us
SL Brand Limited T/A Advisory Window
FSP1002108
Phone: 0800 374 772
Email: nish@advisorywindow.co.nz
Address: 32/3 Pacific Rise, Mt Wellington, Auckland 1060
Our Financial Advice Provider Licence
SL Brand Limited T/A Advisory Window holds a Financial Advice Provider licence issued by the Financial Markets Authority under the Financial Markets Conduct Act 2013.
We provide financial advice to retail clients within the scope of our Financial Advice Provider licence.
Our Duties
When providing financial advice, we are required to:
- give priority to the client’s interests.
- exercise care, diligence and skill.
- meet the standards of competence, knowledge and skill required under the Code of Professional Conduct for Financial Advice Services.
- meet the standards relating to ethical behaviour, conduct and client care under the Code of Professional Conduct for Financial Advice Services.
Nature and Scope of Our Advice
We provide financial advice in the following areas:
Fire & General insurance
- Home and contents insurance
- Motor vehicle insurance
- Landlord insurance
- Commercial property insurance
- Business interruption insurance
- Commercial motor insurance
- Marine insurance
- Liability insurance
- Professional indemnity insurance
- Cyber insurance
Personal & group insurance
- Life insurance
- Trauma insurance
- Income protection
- Disability insurance
- Health insurance
Lending
- Residential mortgages/home loans
- Reverse mortgages
- Personal loans
- Business lending
- Asset finance
- Property Development & Construction
We provide advice about products from a range of product providers with whom Advisory Window has an approved or established relationship.
We do not have access to every product or product provider available in the market. The products and product providers we can advise on depend on our provider relationships, the nature and scope of the advice required and your circumstances.
Your adviser will explain any relevant limitations on the advice or product providers available to you.
KiwiSaver
KiwiSaver makes saving for your future simple and accessible.
KiwiSaver is designed to help New Zealanders build their savings over time, whether you’re planning for retirement or working towards buying your first home.
Regular contributions can make saving easier, and eligible members may also benefit from employer contributions and government contributions, helping their KiwiSaver balance grow over the long term.
Choosing the right KiwiSaver provider and fund is an important decision. Providers can differ in their fees, investment approach, level of risk and potential returns. The right option will also depend on your goals, circumstances and how long you expect your money to remain invested.
Product providers
While we have made every effort to ensure the below list is comprehensive, we may not be limited to the below product providers. Advisory Window is generally able to work with most of product provider on the basis that our client receives the best arrangements to satisfy your needs and goals. Advisory Window provide advice in relation to products provided by the following companies:
1. NIB NZ Limited
2. AIA NEW ZEALAND Ltd (Sovereign)
3. Chubb Life Insurance New Zealand Ltd
4. Fidelity Life Assurance Company Limited
5. Partners Life Ltd
1. AIG Insurance New Zealand Ltd
2. Allianz New Zealand Ltd
3. Ando Insurance Group Ltd
4. Aon New Zealand
5. Berkshire Hathaway Specialty Insurance
6. Chubb Insurance New Zealand Ltd
7. Classic Cover Insurance Ltd
8. Delta Insurance New Zealand Ltd
9. DUAL New Zealand Ltd (IUA)
10. Lumley General Insurance (N.Z.) Ltd
11. Nautilus Marine Insurance
12. NZI
13. Protecsure Pty Ltd
14. QBE Insurance (Australia) Ltd
15. QBE Liability
16. Rosser Underwriting Ltd
17. Star Insurance (Star Underwriting Agents Ltd)
18. Swann Insurance
19. TLC Insurance
20. Vero Insurance New Zealand Ltd
21. Vero Liability Insurance Ltd
22. Vero Marine Insurance
23. Zurich Australian Insurance Ltd
24. Covermore
25. Bounce Parametric Earthquake Insurance
26. Emergence NZ Ltd
27. Mecon
28. Event Cover
1. ANZ Bank New Zealand Ltd
2. ASAP Finance Ltd
3. ASB Bank Ltd
4. Avanti Finance
5. Basecorp Finance Ltd
6. Bizcap
7. BNZ
8. Conrad Funds Management Ltd
9. Cressida Capital Ltd
10. DBR Ltd
11. First Mortgage Trust
12. Funding Partners
13. General Finance
14. Heartland Bank Ltd
15. Kiwi bank
16. Liberty Financial Ltd
17. Midlands Mortgage Trust
18. Pallas Capital
19. Pepper New Zealand Ltd
20. Prospa NZ Ltd
21. Southern Cross Financial Group
22. Southland Building Society (SBS Bank)
23. Sovereign Home Loans (AIA / GoHomeLoan)
24. The Co-operative Bank Ltd
25. TSB Bank
26. Unity
27. Westpac New Zealand Ltd
1. Booster Investments Management Limited
2. Generate KiwiSaver
Fees and Expenses
In most cases, you will not be charged a direct fee for arranging Insurance, KiwiSaver or lending where we receive commission from the relevant product provider.
However, there are circumstances where a fee may apply. Where a fee may apply, we will explain the circumstances in which the fee is payable, the basis for calculating the fee, the amount or maximum amount of the fee, and when the fee will become payable before the fee is incurred.
Lending
For mortgage and lending advice, we generally receive commission from the lender when a loan is settled.
A fee may apply in circumstances including:
- where a lender or provider requires us to repay commission following an early repayment, cancellation, refinancing or other event
- where services are provided outside the agreed scope of advice
- where advice or services are provided for which no provider commission is payable
OR
- where additional work is requested or required beyond the agreed advice process.
Where a direct fee applies, the fee will be calculated based on the time spent by the adviser providing the relevant advice or services, using the applicable hourly rate, and subject to any maximum fee disclosed to you before the fee becomes payable.
The fee is not calculated by reference to the amount of commission received or repaid.
Insurance
For insurance advice, we generally receive commission from the relevant insurance provider. Commission may be paid as an upfront commission and/or an ongoing or renewal commission, depending on the product and provider.
In some circumstances, a direct fee may apply, such as when arranging fire and general insurance. If a fee applies, we will explain the fee and how it is calculated before proceeding.
Other Costs
You may also be responsible for costs charged by third parties or product providers, such as:
- property valuation fees
- building inspection or survey costs
- vehicle or asset valuation fees
- legal or professional fees
- lender or provider fees
and
- other third-party costs associated with your transaction
Where we are aware of these costs, we will explain them to you before they are incurred.
Commissions and Other Remuneration
Advisory Window may receive remuneration from product providers for arranging financial products. This may include:
- upfront commissions
- ongoing or trail commissions
- renewal commissions
- mortgage or lending settlement commissions
- commissions associated with loan refixing or refinancing, where applicable
- referral fees, where applicable
and
- non-monetary benefits or incentives
For insurance products, commission is generally calculated as a percentage of the premium paid.
For lending products, commission is generally calculated as a percentage of the lending arranged or settled, depending on the lender and product.
For KiwiSaver products, monthly trail commission percentage on a client’s investment in the following funds in the provider. Sometimes they pay from $0 to $300 on joining the Scheme.
Managed Funds
I may refer you to other service providers, including Generate for managed funds. If you decide to invest with Generate following my referral, I will receive an ongoing commission of 0.125% of your account balance. Generate pays this commission to me from the revenue it receives from the fees you pay.
The actual commission applicable to the product recommended to you will be disclosed in your personalised advice documentation.
Adviser Remuneration
Our advisers may be remunerated by salary, commission, bonuses or a combination of these arrangements.
Where an adviser receives a portion of commission received by Advisory Window, the adviser remuneration is calculated in accordance with the adviser’s remuneration arrangement with Advisory Window.
Adviser remuneration arrangements are subject to our internal controls and compliance processes to ensure remuneration does not override our obligation to give priority to our clients’ interests.
Conflicts of Interest
Advisory Window may receive a commission when you pay your invoice for insurance cover or if we refer you to a premium funder with whom you enter into a premium funding arrangement. Advisory Window may pay your financial adviser a salary/commission, plus bonuses and other incentives.
Advisory Window and your financial adviser may receive indirect benefits from insurers and premium funders such as business lunches, tickets to sporting and/or cultural events or corporate promotional merchandise. We recognise that the above commissions and incentives may create conflicts of interests for Advisory Window and your financial adviser. To manage these conflicts, we follow an advice process that ensures our recommendations are made based on your financial goals and circumstances.
Advisory Window undertakes compliance audits of your financial adviser, who undergoes specialised training in this area. Advisory Window also annually audits our conflicts of interest compliance framework. We may, however, choose to rebate all or some commissions and charge you a fee based on the nature of the service we provide.
Advisory Window receives upfront as well as on going commissions from the providers whose products we advise on i.e. the lenders we help you obtain finance from, and the Risk & Personal insurers whose policies you take out with our assistance.
Sometimes banks and insurers we work with may also reward or recognise us for the overall business we provide them. For example, they may give us tickets to sports events or invite us to social functions or send us gifts.
They may also invite us to conferences or provide us with training, to help improve the quality of the services we provide.
All our financial advisers are trained to work in the best interest of our customers. Therefore, our services generally do not come at a cost to you except in some circumstances as described above.
Other Business Interests and Directorships
Nish Herath, a director of SL Brand Limited T/A Advisory Window, is also a director of:
- TNAK Property Limited – Company No. 9425853
- AW Homes Limited – Company No. 9052712
These businesses operate separately from SL Brand Limited T/A Advisory Window.
These directorships may create an actual or potential conflict of interest where their activities or interests overlap with financial advice, particularly in relation to property, lending, mortgages or property transactions.
Where such a conflict arises, Advisory Window will identify and manage the conflict in accordance with its conflicts-of-interest policies and procedures and will give priority to the client’s interests.
Where Nish Herath has a direct or indirect interest in a transaction or entity that is the subject of, or connected with, financial advice, the conflict will be identified and appropriately managed and disclosed.
The companies in which Nish is a shareholder and/or director do not refer clients to one another, share clients, or have any cross-selling arrangements in place between them.
Where appropriate, a client may be referred to another adviser firm who is not conflicted.
Complaints and Dispute Resolution
If you are unhappy with our financial advice or service, we encourage you to contact us as soon as possible so that we can understand your concerns and work with you to resolve them.
You can make a complaint by contacting:
Complaints Officer – Nish Herath
Phone: 0800 374 772
Email: nish@advisorywindow.co.nz
When making a complaint, please provide details of your concern and, where possible, the outcome you are seeking.
We will acknowledge your complaint, investigate the matter and aim to resolve it fairly and within 10 working days. If we need more time, we will keep you informed of the reason and the steps being taken to resolve your complaint.
Depending on the circumstances, we may resolve a complaint by providing an explanation or apology, correcting an error, reviewing the advice or service provided, liaising with the relevant product provider, or taking another appropriate action.
If we are unable to resolve your complaint to your satisfaction, you can contact our external dispute resolution scheme:
Financial Services Complaints Limited (FSCL)
FSCL is an independent dispute resolution service and is free for consumers.
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: FSCL
You can contact FSCL if you are not satisfied with how we have handled your complaint or if we have been unable to resolve your complaint.
Contact Us
If you have any questions about this disclosure, our financial advice services, fees, remuneration, conflicts of interest or complaints process, please contact us:
SL Brand Limited T/A Advisory Window
FSP1002108
32/3 Pacific Rise
Mt Wellington
Auckland 1060
Phone: 0800 374 772
Email: nish@advisorywindow.co.nz