Disclosure Information

The following information provides you with an important overview of Advisory Window, our duties to you, fees and how we manage complaints.

SL Brand Limited, FSP1002108, trading as Advisory Window holds a financial advice provider licence issued by the Financial Markets Authority. Advisory Window.

Advisory Window provides advice to our clients about their general insurance needs.

Our financial advisers provide financial advice in relation to general domestic insurance, such as house,  contents, landlords, motor vehicle, and boat insurance, as well as commercial insurance, such as commercial property, business interruption, commercial motor, marine, liability, professional indemnity, and cyber insurance.

Home Loans and review of existing lending facilities.

Personal risk insurance, such as life, trauma, income protection, total permanent disability, and health insurance policies.

When providing our advice, we access a wide range of general insurance products, home loan products, and personal risk products from various insurance providers and lending institutes in the local market and (overseas markets for general insurance).

Advisory Window may charge you a fee and charges for providing financial advice and for arranging, altering, or canceling your general insurance program. IANZ may also charge an administration fee for processing insurance premiums. If a fee will be charged, you will be advised at the time the financial advice is provided.

Fire & General Insurance

Advisory Window may also receive a commission from the Insurance Company of between 5% and 25% of the premium.  These fees and commissions will be clearly noted on your premium summary and invoice.

If we refer you to a premium funder with whom you enter into a premium funding arrangement, Advisory Window may receive a commission of between 0% and 3% of the amount you borrow.

Mortgages

We will receive upfront commission ranging from 0.55% to 0.88%, this is a one-off fee. Some financial institutions will pay an ongoing commission which ranges from 0.15% PA to 0.25% PA until the loan is repaid in full.

Life & Medical Insurance

We will receive upfront commission ranging from 35% to 230% of the first year’s premium of the policy. The ongoing commission ranges from 5% to 25% of the premium for each year the policy remains in place.

In some circumstances, we may recommend another service provider to assist us in providing appropriate financial advice. These providers can include property valuers, property surveyors, and motor vehicle valuations. These providers will charge a fee for the work they do. We will advise you of any related fees and charges prior to having them commence any work on your behalf.

Advisory Window may receive a commission when you when you pay your invoice for insurance cover or if we refer you to a premium funder with whom you enter into a premium funding arrangement.

Advisory Window may pay your financial adviser a salary, plus bonuses and other incentives. Advisory Window and your financial adviser may receive indirect benefits from insurers and premium funders such as business lunches, tickets to sporting and/or cultural events or corporate promotional merchandise.

We recognise that the above commissions and incentives may create conflicts of interests for Advisory Window and your financial adviser.  To manage these conflicts, we follow an advice process that ensures our recommendations are made based on your financial goals and circumstances.  Insurance Advisernet undertakes compliance audits of your financial adviser, who undergoes specialised training in this area.  Insurance Advisernet also annually audits our conflicts of interest compliance framework.

We may, however, choose to rebate all or some commissions and charge you a fee based on the nature of the service we provide.

If you are not fully satisfied with our services, please contact your financial adviser or Advisory Window, who will try to resolve your complaint to your satisfaction.

If you are unable to resolve your complaint with Advisory Window, you may refer it to Financial Services Complaints Limited (FSCL), of which  Advisory Window is a member.  FSCL is an approved independent dispute resolution scheme that handles complaints against financial service providers, including insurance brokers.  FSCL is free to consumers and its decisions are binding on us (but not on you).  Further information about FSCL is available from Advisory Window and/or from www.fscl.org.nz.  You may contact FSCL directly on 0800 347 257.

Please click here for more details on our complaints handling process.

We believe in delivering the most appropriate advice, built upon our four core business pillars, Trust, Advice, Choice and Value.

We are bound by duties under the Financial Markets Conduct Act 2013 (Act),

We are required to:

• Meet certain standards of competence, knowledge and skill, as set by the Code of Professional Conduct for Financial Advice Services (Code of Conduct). These have been designed to ensure that we have the relevant expertise to provide you with advice.
• Take reasonable steps to ensure that you understand the nature and scope of the advice we give you and let you know if there are any limitations on the advice we provide. This will help you ensure that the advice provided meets your goals and objectives.
• Give priority to your interest, by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
• Exercise a prudent level of care, diligence and skill.
• Meet certain standards of ethical behaviour, conduct and client care as required by the Code of Conduct. These are designed to ensure that we treat you as we should and give you suitable advice.
• Not offer or recommend a financial product that contravenes the Act or related regulations. This gives you peace of mind that the products we recommend are compliant with relevant laws.
• Make certain disclosure information available to you, at certain times, for example when advice is provided. We must not provide false, misleading or incomplete information. You can access the Code of Professional Conduct for Financial Advice Services here.

Advisory Window FSP1002108

You can contact us at:

Phone: +0800 374772

Email: admin@advisorywindow.co.nz

Address: 32/3 Pacific Rise, Mt Wellington, Auckland 1060

Please click here to download a copy of this information.